This Privacy Policy explains how ContractorOps ("we," "us," or "our") collects, uses, and protects information about you when you use our website and services. By using ContractorOps, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and business name when you fill out our contact form or book a call
- Payment information processed securely through Stripe (we do not store your full card details)
- Business information you share during onboarding or strategy calls
- Communications you send us via email or contact forms
We also collect information automatically when you visit our website, including:
- IP address, browser type, and device information
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Process payments and send billing-related communications
- Respond to your inquiries and provide customer support
- Send you service updates, marketing communications, and promotional offers (you may opt out at any time)
- Analyze usage patterns to improve our website and services
- Comply with legal obligations
3. Information We Collect About Your Clients
As part of providing our services, we may process personal data about your customers and leads on your behalf. This includes contact information, communication history, and appointment data stored within your CRM. You remain the data controller for your clients' information and are responsible for ensuring you have the appropriate legal basis to share this data with us.
4. SMS Opt-In and Messaging
ContractorOps, operated by Blue Harbor Holdings LLC, may send SMS text messages to users who have explicitly opted in through our contact form or other opt-in methods. By providing your phone number and checking the SMS consent checkbox on our forms, you agree to receive text messages from ContractorOps.
We send two types of SMS messages:
- Transactional messages - appointment reminders, job updates, service notifications, and follow-up communications related to services you requested
- Marketing messages - promotional offers, service announcements, and business updates (only if you explicitly opted in to marketing messages)
Message frequency varies based on your interactions with our services. Message and data rates may apply depending on your carrier and plan.
To opt out: Reply STOP to any text message to unsubscribe immediately. You will receive a confirmation and no further messages will be sent. Reply HELP for assistance or contact us at hello@contractoropsai.com.
SMS Opt-In Information Is Never Shared: We do not sell, rent, share, or transfer your SMS opt-in information or phone number to any third parties for their marketing purposes. Your consent to receive SMS messages from ContractorOps (Blue Harbor Holdings LLC) applies only to communications from ContractorOps and is never shared with affiliates, partners, or any other organizations.
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers - including Stripe (payments), Calendly (scheduling), GoHighLevel (CRM and automation), Google, and Meta/Facebook (advertising platforms)
- Legal compliance - when required by law, court order, or governmental authority
- Business transfers - in connection with a merger, acquisition, or sale of assets
We do not share your SMS opt-in data or phone number with any third parties for marketing purposes under any circumstances.
6. Cookies
We use cookies and similar technologies to enhance your experience on our website. These include essential cookies required for site functionality, analytics cookies to understand usage patterns, and marketing cookies to deliver relevant advertisements. You can control cookie settings through your browser preferences.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you cancel your subscription, we will retain your data for up to 90 days before deletion unless a longer retention period is required by law.
8. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal data
- The right to correct inaccurate information
- The right to request deletion of your personal data
- The right to opt out of marketing communications
- The right to data portability
To exercise any of these rights, please contact us at hello@contractoropsai.com.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: hello@contractoropsai.com
- Website: contractoropsai.com