Please read these Terms of Service carefully before using ContractorOps. By accessing or using our services, you agree to be bound by these terms. If you do not agree, do not use our services.
1. About ContractorOps
ContractorOps ("Company," "we," "us," or "our") provides AI-powered marketing automation, CRM, lead capture, website development, and digital advertising management services for home service businesses ("Services"). These Terms of Service govern your access to and use of our website and Services.
2. Eligibility
By using our Services, you represent that you are at least 18 years old, have the legal authority to enter into this agreement, and are using our Services for legitimate business purposes. Our Services are intended for business owners and operators in the home services industry.
3. Services Description
ContractorOps offers the following service tiers:
- Starter — AI lead capture, missed call text-back, SMS follow-up, appointment booking, review automation, and basic CRM pipeline
- Growth — Everything in Starter plus custom website, AI chatbot, email marketing, social media content, and full CRM reporting
- Scale — Everything in Growth plus Facebook Ads management, Google Ads management, ad creative production, monthly strategy call, and $250/mo dedicated ad spend
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice.
4. Setup Fees and Monthly Retainers
Our Services require a one-time setup fee to build and configure your system, followed by a monthly retainer for ongoing management. Setup fees are non-refundable once work has commenced. Monthly retainers are billed in advance and are non-refundable for the current billing period.
- Starter: $300 setup + $500/month
- Growth: $750 setup + $1,000/month
- Scale: $1,500 setup + $2,000/month (includes $250/mo ad spend)
5. Payment Terms
All payments are processed securely through Stripe. By providing payment information, you authorize us to charge your payment method for all fees associated with your selected plan. If a payment fails, we reserve the right to suspend your Services until payment is resolved. You are responsible for keeping your payment information current and accurate.
6. Cancellation Policy
You may cancel your monthly retainer at any time by providing written notice to hello@contractoropsai.com at least 7 days before your next billing date. Cancellation takes effect at the end of the current billing period. Setup fees are non-refundable. We do not offer prorated refunds for partial months of service.
7. Ad Spend Policy (Scale Plan)
The Scale plan includes $250 per month allocated directly to Facebook and/or Google ad spend on your behalf. This ad spend is included in your monthly retainer and is non-refundable. ContractorOps will manage campaign strategy, creative, and optimization. You acknowledge that advertising results are not guaranteed and may vary based on market conditions, competition, and other factors outside our control.
8. Client Responsibilities
To enable us to provide our Services effectively, you agree to:
- Provide accurate and complete business information during onboarding
- Grant necessary access to your Google Business Profile, Facebook Business Manager, and other required platforms
- Respond to our communications in a timely manner
- Ensure all content and materials you provide comply with applicable laws
- Maintain active and valid payment information
9. Intellectual Property
ContractorOps retains ownership of all proprietary systems, automation workflows, templates, and methodologies used to deliver our Services. Upon full payment, you own the content and creative assets produced specifically for your business, including your website, ad creatives, and social media content. You grant us a limited license to use your business name, logo, and content solely for the purpose of providing our Services.
10. Confidentiality
Both parties agree to keep confidential any proprietary information shared during the course of the business relationship. This includes your customer data, business strategies, and financial information, as well as our systems, processes, and pricing structures.
11. Data and Privacy
Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for obtaining all necessary consents from your customers and leads before sharing their data with ContractorOps.
12. Disclaimer of Warranties
Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our Services will be uninterrupted, error-free, or achieve any specific business results. We do not guarantee specific numbers of leads, bookings, revenue, or return on ad spend.
13. Limitation of Liability
To the maximum extent permitted by law, ContractorOps shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising from your use of our Services. Our total liability to you for any claims arising under these Terms shall not exceed the total fees paid by you in the three months preceding the claim.
14. Indemnification
You agree to indemnify, defend, and hold harmless ContractorOps and its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our Services, your violation of these Terms, or your violation of any third-party rights.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts located in Alabama.
16. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or by posting a notice on our website. Your continued use of our Services after such changes constitutes your acceptance of the updated Terms.
17. Contact Us
If you have any questions about these Terms of Service, please contact us at:
- Email: hello@contractoropsai.com
- Website: contractoropsai.com